Terms & Conditions
How we work together — what to expect from us, and what we ask of you.
Effective: January 1, 2026 · Last updated: April 17, 2026
At Washbox, we treat every garment as if it were our own. These Terms and Conditions exist to make sure we're always on the same page — so you know what to expect from us, and we know how best to serve you. By using our services, you agree to the terms below.
1. Definitions
The following terms are used throughout this document:
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Gross Negligence — a serious failure to exercise even the most basic level of care, going beyond an honest mistake or minor oversight. For example, a garment being lost due to a complete failure of our tracking process.
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Willful Misconduct — an intentional act or deliberate disregard for a customer's property or rights.
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Base Pricing — our standard published price for a given service, available at washboxgo.com.
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Ready Date — the date your order is marked as complete and available for delivery.
2. How We Communicate
WashboxGo is a route-based pickup and delivery service. All communication with customers is handled by text message and email only. We do not operate a phone line for customer service, and we do not take walk-in orders.
Customers are responsible for keeping their contact information current in their WashboxGo account. We are not responsible for missed communications due to outdated contact information.
3. Payment Terms
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By adding a payment method to your WashboxGo account, you authorize WashboxGo to charge that payment method for services rendered.
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Your card on file will be charged when your order reaches Ready status — the point at which all cleaning and finishing is complete and the order has been racked for delivery.
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Any pricing provided outside our published price list is an estimate only. Final pricing cannot always be confirmed until the garment is evaluated.
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We reserve the right to retain your goods until payment in full is received, consistent with Revised Code of Washington (RCW) 60.08 and 60.10.
4. Order Minimum & Delivery Fee
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Washbox orders are subject to a 5-piece minimum. Shirts, dry cleaning, wash-dry-fold, alterations, and bedding all count toward the minimum.
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Orders under 5 pieces will be assessed a $10 delivery fee in addition to the cost of services performed.
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Pickup and delivery are included at no additional cost for all orders meeting the 5-piece minimum.
5. Dry Cleaning & Shirt Laundry
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WashboxGo follows manufacturer care labels and cannot be held responsible for damage that results from following the prescribed cleaning method.
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WashboxGo accepts no liability for damage due to normal cleaning of items lacking care instructions, and accepts no liability for items treated in accordance with care labels or other instructions provided.
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WashboxGo uses a steam-tunnel finishing process for most garments. Steam finishing produces a clean, natural look suitable for ready-to-wear use. If you require hand pressing, starched finishes, or sharp creases, Washbox is not the appropriate service for those garments.
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WashboxGo reserves the right to refuse cleaning of any garment.
Stain & Odor Removal
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We will always do our best, but we cannot guarantee the removal of stains or odors. Success depends on many factors including the type and age of the stain, the fabric, color, and construction of the garment, and whether the item has been previously treated or washed. If we believe your garment requires a different form of cleaning that could cause harm, we will contact you by text or email for approval before proceeding.
6. Wash, Dry & Fold
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WashboxGo cannot be held responsible for items left within garment pockets or any possible damage caused by items left in pockets (pens, lipstick, electronics, etc.). Please check all pockets before your items are picked up.
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Our default Wash, Dry & Fold service uses warm water to wash and medium heat to dry. While we take reasonable care, we cannot guarantee against shrinking, color fading, or color blending when using this standard process.
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Subscription plans are billed monthly in advance and are non-refundable once the billing period has begun. Unused bags do not roll over to the following month.
7. Alterations
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WashboxGo offers straightforward alterations — hems, buttons, zippers, seam repairs, and similar services — handled by our in-house tailor. Alteration turnaround is 5 to 7 business days.
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Alterations at our published base price go straight to work without further confirmation. The price you see is the price you pay.
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If your garment requires work beyond our standard services or does not qualify for base pricing (due to complexity, material, or other factors), we will contact you by text or email before proceeding. No work beyond base pricing will begin without your approval.
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Alterations-only orders are subject to a $20 minimum. The minimum is waived when alterations are combined with any dry cleaning or laundry order.
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WashboxGo is not a full-service tailor shop. We do not perform couture work, wedding gown alterations, suit reconstruction, or intricate custom work.
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Once alteration work is completed and delivered, refunds or price adjustments cannot be issued for price concerns.
8. Damaged Items
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If you believe any of your items have been returned damaged, you must report the claim within 14 days of delivery.
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The item must be returned to Washbox in the condition in which it was delivered to you. Claims will not be considered if the item has been worn or used since delivery.
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Our liability for any damage caused by Washbox shall not exceed ten (10) times our charge for cleaning that garment, with a minimum liability of $50, except in cases of gross negligence or willful misconduct.
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Claims can be submitted via email to claims@washboxgo.com.
9. Missing Items
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If you believe any of your items are missing, you must report the claim within 14 days of delivery.
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To create a missing item claim, you must provide a specific description of the item including type, brand, color, and size. It is the customer's responsibility to identify the items provided to us.
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We require up to 10 business days to investigate missing item claims.
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Our liability for lost garments shall not exceed ten (10) times our charge for cleaning that garment, with a minimum liability of $50, except in cases of gross negligence or willful misconduct.
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Claims can be submitted via email to claims@washboxgo.com.
10. Inherent Weaknesses
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WashboxGo is not responsible for inherent weaknesses or defects in garments, whether from the manufacturer or from general wear, which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing.
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Standard cleaning processes involve unavoidable mechanical action that can exacerbate areas predisposed to weakness.
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Colorfastness, age, or condition of a garment may not be determinable prior to processing, and WashboxGo will not be liable for damage that results from these conditions.
11. Personal / Loose Items
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WashboxGo is not responsible for loss of or damage to any personal or non-cleanable items left in clothing or garment bags, such as money, jewelry, or other personal items. Please check all garments before pickup.
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If we find any valuables in your garments, we will make every effort to return them to you, but we cannot guarantee recovery of such articles.
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If a belt, pull tie, drawstring, or similar piece is lost, damaged, or not returned with an order, Washbox will only be responsible for the value of the missing piece, not the value of the garment the piece belongs to.
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WashboxGo is not responsible for damage to garments caused by items left in pockets (pens, lipstick, gum, etc.) unless caused by our negligence.
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We are not responsible for the removal of retail tags.
12. Items We Do Not Accept
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To maintain consistent service quality and delivery times, WashboxGo does not accept the following:
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Silk comforters, feather beds, or down pillows
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Leather or suede garments
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Couture or heavily beaded/sequined garments
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Wedding gowns or formal gown preservation
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Area rugs, draperies, or other household textiles
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If an item we cannot process is submitted with your order, we will return it uncleaned and may assess a handling fee to cover return logistics.
13. Biohazard & Contaminated Items
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For the purposes of this section, "biohazard or contaminated material" includes but is not limited to: bedbugs or other live pests, bodily fluids, pet waste, hazardous chemicals, or any substance that poses a health or safety risk to our employees or equipment.
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Customers must disclose the presence of any biohazard or contaminated items prior to pickup. Biohazard items must be bagged, sealed, and labeled separately before being submitted for service.
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WashboxGo has the right to return any order or item that contains bedbugs, biohazard, or contaminated material for the safety of our employees.
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Any order containing biohazard or contaminated material will incur a $50 biohazard fee, at minimum, in addition to any cleaning costs.
14. Pickup & Delivery
Scheduled Pickup Confirmation
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When a pickup or delivery is scheduled, Washbox will send the customer a confirmation notification by text or email (based on account preferences) at the time our driver collects or delivers the order.
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This confirmation serves as the official record of when Washbox took possession of an order at pickup, or completed delivery.
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If a pickup confirmation is not sent, Washbox has not taken possession of the order and cannot be held responsible for its loss, theft, or damage.
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WashboxGo is not responsible for orders that cannot be located at the time of scheduled pickup. Responsibility for the order remains with the customer until a pickup confirmation is issued.
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If you do not receive a confirmation at the expected time, please contact us immediately.
Delivery Responsibility -
WashboxGo will not be responsible for the safety or location of items after delivery if delivered in accordance with customer instructions and documented by our delivery records. Delivery to the confirmed address constitutes completion of service.
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WashboxGo is not responsible for theft or loss after confirmed delivery.
15. Garment Tracking
To ensure your garments are never lost and are billed accurately every time, we attach a small permanent tracking tag to each item in an inconspicuous location. This is a standard part of our service and applies to all garments we process. If you have a specific concern about tag placement on a particular garment, please note it in your order instructions and we will do our best to accommodate your request.
16. Unclaimed Orders
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Orders not successfully delivered and not claimed within 90 days of the ready date will be considered abandoned.
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Prepaid orders: We will make multiple attempts to contact you by text and email to reunite you with your order. After 90 days, items may be donated or responsibly disposed of. No refunds will be issued once the garment is considered abandoned.
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Unpaid orders: If not claimed and paid within 90 days, Washbox will send written notice to the email address on file. If the garment remains unclaimed following that notice period, it may be donated or disposed of in accordance with RCW 60.08 and 60.10 (lien rights). Washbox will file a formal lien notice with the King County Auditor's office as required by RCW 60.08.020.
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WashboxGo is not a storage facility — payment covers professional cleaning, laundry, and alteration services only, not long-term storage.
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By leaving items with us, customers agree to this policy.
17. Promotional Codes
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Customers are permitted to use one promotional code per order and may not combine promotional codes with any other Washbox offers. Promotional codes cannot be applied to orders that have already been completed.
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Please review all exclusions carefully before use. Credits or refunds cannot be issued for items that do not qualify under the promo code's terms.
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WashboxGo reserves the right to correct or reverse any promotional code applied in error or fraudulently, regardless of whether the order has been completed.
18. Pricing
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Current price lists are available on our website at washboxgo.com.
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If no price request is made prior to service, you agree to our standard pricing as published. This applies to all services offered by WashboxGo.
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It is the customer's responsibility to review pricing prior to using our services, as pricing is subject to change.
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Pricing disputes must be raised within 14 days of the date of payment. Claims submitted later may not be considered.
19. Force Majeure
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WashboxGo shall not be liable for any delay, failure, loss, or damage resulting from circumstances beyond our reasonable control. These circumstances include but are not limited to:
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Natural disasters such as earthquakes, wildfires, flooding, or severe weather
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Fire, theft, or vandalism affecting our facilities or vehicles
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Power outages or utility failures
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Pandemics, epidemics, or public health emergencies
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Government mandates, shutdowns, or restrictions
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Labor strikes or work stoppages
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Supply chain disruptions affecting cleaning solvents, equipment, or materials
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Acts of war, terrorism, or civil unrest
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In the event of a force majeure situation, Washbox will make reasonable efforts to notify affected customers by text or email, resume normal operations as quickly as possible, and mitigate any impact on customer orders.
20. Governing Law & Dispute Resolution
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These Terms and Conditions are governed by the laws of the State of Washington. Any disputes arising out of or related to these Terms or the use of Washbox's services shall first be submitted to non-binding mediation in King County, Washington before either party may pursue litigation. Both parties agree to participate in mediation in good faith before initiating any court proceedings.
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If mediation is unsuccessful, disputes shall be resolved in the courts of King County, Washington, and both parties agree to submit to the exclusive jurisdiction of those courts.
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We encourage customers to contact us directly before initiating any formal process. Most issues can be resolved quickly and fairly through direct communication.
21. Policy Updates
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WashboxGo may update these Terms & Conditions periodically.
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The latest version will always be available on our website at washboxgo.com and is presented during new customer account creation.
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Updates apply prospectively only and do not change agreements or services rendered before the effective date.
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Continued use of our services constitutes acceptance of updated terms.
Questions?
Email: hello@washboxgo.com
Web: washboxgo.com
All communication by text or email — we do not operate a phone line.