Terms & Conditions
Effective: January 1, 2026 · Last updated: august 26, 2026
Washbox Laundromat LLC (“Washbox,†“we,†“us,†or “ourâ€) operates two services under one company: Washbox Laundromat, our self-service and drop-off laundry facility at 19901 1st Ave S #406, Normandy Park, WA 98148 (wblaundry.com), and Washbox Go, our route-based pickup and delivery service (washboxgo.com). Both are operated by Washbox Laundromat LLC, and this single document governs both.
These Terms and Conditions exist so that we are on the same page — you know what to expect from us, and we know how best to serve you. By opening an account, scheduling a pickup, dropping off an order, or using our facility, you agree to these Terms. Please read them carefully.
How this document is organized. Part I applies to everything we do. Schedule A adds terms that apply only at the laundromat facility. Schedule B adds terms that apply only to pickup and delivery. Where a Schedule conflicts with Part I, the Schedule controls for that service.
1. Definitions
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The following terms are used throughout this document:
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Base Pricing — our standard published price for a given service, available at wblaundry.com and washboxgo.com.
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Dispute — any claim, controversy, or dispute between the customer and Washbox arising out of or relating to these Terms, our services, or the relationship between the parties, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
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Gross Negligence — a serious failure to exercise even the most basic level of care, going beyond an honest mistake or minor oversight. For example, a garment being lost due to a complete failure of our tracking process.
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Ready Date — the date your order is marked complete and available for delivery or pickup.
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Self-Service Equipment — the washers, dryers, kiosk, and related equipment made available for customer self-service use at our facility.
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Serviced Order — an order we clean, launder, or alter for you, whether dropped off at the laundromat or collected through Washbox Go. Self-service use of our equipment is not a Serviced Order.
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Washbox Card — the prepaid, stored-value card used to operate Self-Service Equipment and pay for posted services at our facility.
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Washbox Parties — Washbox Laundromat LLC, its affiliates, and their respective owners, officers, directors, employees, facility staff, contractors, and agents, including drivers and route operators.
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Willful Misconduct — an intentional act or deliberate disregard for a customer's property or rights.
2. How We Communicate
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Text message and email are our primary channels for order updates, approvals, confirmations, and claims. You are responsible for keeping the contact information in your account current. We are not responsible for missed communications caused by outdated contact information.
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The laundromat can be reached by phone at 206-207-1218 during staffed hours, and by email at contact@wblaundry.com at any time.
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Washbox Go pickup and delivery is coordinated by text and email. Scheduling, pickup and delivery confirmations, and approvals for work beyond Base Pricing are all handled through those channels.
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Transactional messages. If you provide a mobile number, you consent to receive transactional text messages from us relating to your orders, transactions, receipts, and account. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.
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Marketing messages. We will only send promotional texts or emails if you separately opt in, and you may withdraw that consent at any time without affecting your service.
3. Pricing & Estimates
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Current price lists are published at wblaundry.com and washboxgo.com, and posted in-store.
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Any price quoted by phone, text, or email outside our published price list is an estimate only. Final pricing cannot always be confirmed until an item is physically evaluated.
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If no price request is made before service, you agree to our standard published pricing. It is the customer's responsibility to review pricing before using our services, as pricing is subject to change.
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Drop-off and pickup-and-delivery minimums are set out in Schedule A and Schedule B.
4. Payment Terms
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By adding a payment method to your Washbox account, you authorize Washbox to charge that payment method for services rendered.
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For Serviced Orders, your payment method on file is charged when the order reaches Ready status — the point at which all cleaning, finishing, and alteration work is complete and the order has been racked for delivery or pickup.
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For self-service use, value is loaded onto a Washbox Card at the kiosk. See Schedule A.
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Declined payments. If the payment method on file is declined and payment is not otherwise received, the order is treated as unpaid and is subject to Section 5 (Our Right to Retain Goods) and Section 6 (Uncollected Items).
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Payment covers professional cleaning, laundry, and alteration services. It does not cover storage. Washbox is not a storage facility.
5. Our Right to Retain Goods
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You grant Washbox a possessory lien on all items delivered to us for service, securing payment of all charges for that service. This contractual lien is in addition to any lien, right, or remedy available to us under Washington law.
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We may retain possession of your items until payment is received in full. If we enforce a lien through sale, we will do so in accordance with the notice and sale requirements of chapter 60.10 RCW.
6. Uncollected Items
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If payment is not received, or an order is not collected or successfully delivered, within ninety (90) days of the drop-off date or Ready Date, we will treat the items as unclaimed.
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We will make multiple attempts to reach you by text and email, and will then send written notice to the email address on file that the items are subject to disposition.
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Sixty (60) days after that notice — or sixty (60) days after we attempt notice, if your identity or address is unknown — we may dispose of the items as permitted by chapter 63.24 RCW, which generally means donating items valued under one hundred dollars ($100) to a charitable organization and delivering items valued at one hundred dollars ($100) or more to local law enforcement.
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For orders already paid, no refund of the service charge will be issued once items are disposed of under this section, because the work was performed. We are not liable for any other loss arising from a disposition made in accordance with this section.
7. Care Labels, Stains & Inherent Weaknesses
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We follow manufacturer care labels when provided, and we are not liable for damage that results from following the prescribed cleaning method or any other instructions you provide.
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We accept no liability for damage arising from the normal cleaning of items that lack care instructions.
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We will always do our best, but we cannot guarantee the removal of stains or odors. Success depends on the type and age of the stain, the fabric, color, and construction of the garment, and whether the item has been previously treated or washed. If we believe an item requires a different form of cleaning that could cause harm, we will contact you by text or email for approval before proceeding.
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We are not responsible for inherent weaknesses or defects in garments, whether from the manufacturer or from general wear, which may result in tears or small holes that are not readily apparent before processing. Standard cleaning involves unavoidable mechanical action that can worsen areas predisposed to weakness.
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Colorfastness, age, or condition may not be determinable before processing, and we are not liable for damage that results from these conditions.
8. Pockets & Personal Items
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Please check all pockets and bags before your items are dropped off or collected. You are responsible for removing personal items such as cash, jewelry, and electronics.
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We are not responsible for loss of or damage to any personal or non-cleanable item left in clothing or garment bags. If we find valuables in your garments we will make every effort to return them to you, but we cannot guarantee recovery.
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We are not responsible for damage to garments caused by items left in pockets, such as pens, lipstick, or gum, unless the damage is caused by our negligence.
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If a belt, pull tie, drawstring, or similar piece is lost, damaged, or not returned with an order, our responsibility is limited to the value of the missing piece, not the value of the garment it belongs to.
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We are not responsible for the removal of retail tags.
9. Items We Cannot Accept
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This section applies to Serviced Orders — items we clean, launder, or alter for you. It does not restrict what you may process yourself in Self-Service Equipment, which is governed by Schedule A.
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To maintain consistent service quality and delivery times, we do not accept:
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Silk comforters, feather beds, or down pillows
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Leather or suede garments
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Couture or heavily beaded or sequined garments
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Wedding gowns or formal gown preservation
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Area rugs, draperies, or other household textiles
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If an item we cannot process is submitted with your order, we will return it uncleaned. There is no charge when the item is returned together with the rest of your order. If a separate trip is required to return it, a ten dollar ($10.00) handling fee applies.
10. Biohazard & Contaminated Items
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For the purposes of this section, “biohazard or contaminated material†includes but is not limited to bedbugs or other live pests, bodily fluids, blood, feces, pet waste, hazardous chemicals, or any substance that poses a health or safety risk to our employees or equipment.
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You must disclose the presence of any biohazard or contaminated item before drop-off or pickup. Such items must be bagged, sealed, and labeled separately before being submitted for service.
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We may refuse or return any order or item containing bedbugs, biohazard, or contaminated material, for the safety of our employees and other customers' property.
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Any order containing biohazard or contaminated material will incur a fifty dollar ($50.00) biohazard fee, plus documented decontamination costs, itemized on request. The biohazard fee is posted at the point of service.
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If we return an order unprocessed under this section, the biohazard fee remains payable and no service charge will be refunded.
11. Damaged Items
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If you believe an item has been damaged by our process, you must report the claim within fourteen (14) days of delivery or pickup.
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The item must be returned to us in the condition in which it was delivered to you. Claims will not be considered if the item has been worn or used since delivery.
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Maximum liability. Our liability for a damaged item shall not exceed the lesser of (a) ten (10) times the cleaning cost of that item, with a minimum of fifty dollars ($50.00), or (b) the aggregate cap set forth in Section 18 — regardless of brand or condition, and except in cases of Gross Negligence or Willful Misconduct.
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Submit claims by email to contact@wblaundry.com. Please allow up to ten (10) business days for investigation.
12. Missing Items
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If you believe an item is missing, you must report the claim within fourteen (14) days of delivery or pickup.
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You must provide a specific description of the item, including type, brand, color, and size. It is the customer's responsibility to identify the items provided to us.
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We require up to ten (10) business days to investigate missing item claims.
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Maximum liability. Our liability for a missing item shall not exceed the lesser of (a) ten (10) times the cleaning cost of that item, with a minimum of fifty dollars ($50.00), or (b) the aggregate cap set forth in Section 18 — regardless of brand or condition, and except in cases of Gross Negligence or Willful Misconduct.
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Submit claims by email to contact@wblaundry.com.
13. Refunds & Billing Disputes
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If you wish to dispute a charge, you must notify us within fourteen (14) days of the date of payment. Disputes may be submitted by email to contact@wblaundry.com or by phone at 206-207-1218.
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This section describes our internal review process and does not limit any rights you may have with your card issuer or under applicable law.
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Refunds for self-service machine malfunctions are governed by Schedule A. Subscription billing is governed by Schedule B.
14.Promotional Codes
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One promotional code may be used per order. Promotional codes may not be combined with other offers and cannot be applied retroactively to completed orders.
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Please review all exclusions before use. Credits or refunds cannot be issued for items that do not qualify under a promotional code's terms.
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We reserve the right to correct or reverse any promotional code applied in error or fraudulently, whether or not the order has been completed.
15. Right to Refuse Service
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We reserve the right to refuse any garment or order that we believe poses a health or safety risk, is unsuitable for our processes, or falls within Section 9.
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We may refuse service to, or ask to leave, any person whose conduct violates these Terms, posted rules, or applicable law, or threatens the safety of customers, staff, or property. Facility conduct is addressed in Schedule A.
17. Disclaimer of Warranties
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EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, ALL SERVICES AND SELF-SERVICE EQUIPMENT PROVIDED BY WASHBOX ARE PROVIDED “AS IS†AND “AS AVAILABLE,†WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY WASHINGTON LAW, THE WASHBOX PARTIES DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
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Without limiting the foregoing, the Washbox Parties do not warrant that: (i) any stain, odor, or imperfection can or will be removed; (ii) any garment will be returned in a specific condition beyond what can reasonably be achieved by standard laundering or professional steam-tunnel cleaning and finishing; (iii) any specific outcome from an alteration described remotely will match the customer's subjective expectations; (iv) our website, scheduling system, app, kiosk, or equipment will be available, uninterrupted, error-free, or free from malfunction; (v) results of self-service use, which depend on the customer's own selection and operation of the equipment, will meet the customer's expectations; or (vi) pickup or delivery windows will always be met, given route, traffic, weather, or other operational conditions.
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This section is in addition to, and does not limit, the service-specific disclaimers found elsewhere in these Terms. Nothing in this section is intended to waive any non-waivable consumer rights under Washington law.
18. Limitation of Liability
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To the maximum extent permitted by Washington law, and except as expressly provided elsewhere in these Terms:
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The Washbox Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including, without limitation, lost profits, lost business or revenue, loss of goodwill, loss of use, loss of data, or damages arising from business interruption — even if any Washbox Party has been advised of the possibility of such damages.
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The Washbox Parties' total aggregate liability arising out of or relating to these Terms or our services, regardless of the form of action (whether in contract, tort, warranty, statute, or otherwise), shall not exceed the greater of (a) all amounts paid by the customer to Washbox during the twelve (12) months preceding the event giving rise to the claim, or (b) Five Hundred Dollars ($500.00).
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The garment-specific limits set forth in Sections 8, 11, and 12 apply to claims of those types, subject to the aggregate cap in this section. Where the two differ, the lesser amount controls. In no event shall the combined recovery for all claims arising from the same set of facts exceed the aggregate cap.
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Nothing in these Terms is intended to limit any liability that cannot be limited under applicable Washington law, including liability for Gross Negligence, Willful Misconduct, fraud, or personal injury caused by our negligence.
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Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any portion of this section is held unenforceable, the remainder shall remain in full force and effect, and our liability shall be limited to the maximum extent permitted by law.
18. Limitation of Liability
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To the maximum extent permitted by Washington law, and except as expressly provided elsewhere in these Terms:
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The Washbox Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including, without limitation, lost profits, lost business or revenue, loss of goodwill, loss of use, loss of data, or damages arising from business interruption — even if any Washbox Party has been advised of the possibility of such damages.
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The Washbox Parties' total aggregate liability arising out of or relating to these Terms or our services, regardless of the form of action (whether in contract, tort, warranty, statute, or otherwise), shall not exceed the greater of (a) all amounts paid by the customer to Washbox during the twelve (12) months preceding the event giving rise to the claim, or (b) Five Hundred Dollars ($500.00).
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The garment-specific limits set forth in Sections 8, 11, and 12 apply to claims of those types, subject to the aggregate cap in this section. Where the two differ, the lesser amount controls. In no event shall the combined recovery for all claims arising from the same set of facts exceed the aggregate cap.
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Nothing in these Terms is intended to limit any liability that cannot be limited under applicable Washington law, including liability for Gross Negligence, Willful Misconduct, fraud, or personal injury caused by our negligence.
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Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any portion of this section is held unenforceable, the remainder shall remain in full force and effect, and our liability shall be limited to the maximum extent permitted by law.
19. Indemnification
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To the fullest extent permitted by law, the customer agrees to defend, indemnify, and hold harmless the Washbox Parties from and against any and all third-party claims, demands, actions, damages, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or related to:
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The customer's breach of these Terms;
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The customer's misrepresentation of the nature, condition, value, or contents of any garment or item submitted for service, including the failure to disclose biohazard or contaminated material as required by Section 10;
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Submission of items the customer knew or reasonably should have known fall within Section 9;
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The customer's processing of prohibited items in Self-Service Equipment;
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Any harm caused to our employees, drivers, vehicles, equipment, facilities, or other customers' property by items submitted or processed by the customer;
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Personal, valuable, or non-cleanable items left in garment pockets or bags;
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The customer's violation of any law, regulation, or right of any third party, including intellectual property rights; or
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The customer's fraudulent or grossly negligent conduct in connection with our services or facility.
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The customer will defend any claim subject to indemnification. Washbox will provide reasonably prompt notice of the claim and will cooperate in the defense at the customer's expense. The customer may not settle any claim that imposes any liability, obligation, or admission of fault on any Washbox Party without our prior written consent, which shall not be unreasonably withheld. Washbox reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case the customer will cooperate with that defense.
20. Force Majeure
Washbox shall not be liable for any delay, failure, loss, or damage resulting from circumstances beyond our reasonable control. These circumstances include but are not limited to:
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Natural disasters such as earthquakes, wildfires, flooding, or severe weather
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Fire, theft, or vandalism affecting our facility or vehicles
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Power, water, or other utility failures, or equipment failures
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Pandemics, epidemics, or public health emergencies
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Government mandates, shutdowns, or restrictions
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Labor strikes or work stoppages
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Supply chain disruptions affecting cleaning products, solvents, equipment, or materials
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Acts of war, terrorism, or civil unrest
In the event of a force majeure situation, we will make reasonable efforts to notify affected customers by text or email, resume normal operations as quickly as possible, and mitigate any impact on customer orders.
21. Governing Law & Dispute Resolution
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These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles.
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Any Dispute shall first be submitted to non-binding mediation in King County, Washington before either party may pursue arbitration or litigation, except that a Dispute seeking five thousand dollars ($5,000.00) or less is not subject to this mediation requirement and may proceed directly to small claims court or arbitration. Washbox will pay the mediator's fee for any Dispute brought by a customer in an individual capacity. Both parties agree to participate in mediation in good faith before initiating any formal proceedings.
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If mediation is unsuccessful, any remaining Dispute shall be finally and exclusively resolved by binding arbitration as set forth in Section 22, except that either party may bring an individual action in the small claims court of King County, Washington for any Dispute within that court's jurisdiction, and Washbox may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or trade secrets, or to enforce its lien and payment rights. For any matter not subject to arbitration or small claims, the parties consent to the exclusive jurisdiction of the state and federal courts located in King County, Washington.
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We encourage customers to contact us directly before initiating any formal process. Most issues can be resolved quickly and fairly through direct communication.
22. Binding Arbitration
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Notice of Dispute. Before initiating mediation, arbitration, or a court proceeding, the party raising the Dispute must send a written Notice of Dispute to the other party. Notice to Washbox must be sent to contact@wblaundry.com or to Washbox Laundromat LLC, 19901 1st Ave S #406, Normandy Park, WA 98148. The notice must state the sender's name and contact information, describe the nature and basis of the claim, and set out the relief sought. The sixty (60) day period described below runs from the date the Notice of Dispute is sent.
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If non-binding mediation does not resolve a Dispute within sixty (60) days after the Notice of Dispute is sent (or such longer period as the parties may agree in writing), the Dispute shall be finally and exclusively resolved by binding arbitration administered by JAMS in accordance with its then-current Streamlined Arbitration Rules and Procedures (for claims under $250,000) or its Comprehensive Arbitration Rules and Procedures (for larger claims), available at www.jamsadr.com.
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The arbitration shall be conducted by a single neutral arbitrator selected in accordance with JAMS rules. The seat and legal place of arbitration shall be King County, Washington, and any in-person hearing shall take place there unless the parties agree otherwise. The arbitrator shall apply Washington substantive law and the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., to the interpretation and enforcement of this arbitration agreement.
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The arbitrator shall have authority to award any remedy that would be available in court on an individual basis, subject to the limitations set forth in these Terms (including Section 18), and shall not have authority to award relief on a class, collective, consolidated, or representative basis. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
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Each party shall bear its own attorneys' fees and costs, except that the arbitrator may award attorneys' fees and costs to the extent authorized by applicable statute or law, including RCW 19.86.090, and except that JAMS filing, administrative, and arbitrator fees shall be allocated in accordance with JAMS rules; provided, that if the customer's portion of such fees would exceed the cost of filing a comparable claim in Washington state court, Washbox will pay the difference upon written request.
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Either party may bring an individual claim in small claims court of competent jurisdiction in lieu of arbitration, so long as the claim remains within that court's jurisdictional limits and is not removed or expanded. This provision does not preclude either party from seeking provisional or injunctive relief from a court of competent jurisdiction in aid of arbitration or to protect intellectual property, confidential information, or lien rights.
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Your right to opt out. You may opt out of this Binding Arbitration section and the Class Action Waiver in Section 23 by sending written notice to contact@wblaundry.com within thirty (30) days of your first use of our services. Your notice must include your name and the contact information you use with us, and must state that you are opting out of arbitration. Opting out will not affect any other part of these Terms and will not affect your ability to use our services.
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If any court or arbitrator determines that this section is unenforceable as to a particular Dispute or remedy, that Dispute or remedy (and only that Dispute or remedy) shall be severed and resolved in court in King County, Washington, while all other provisions of this section shall remain in full force and effect.
23. Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CUSTOMER AND WASHBOX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.
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The arbitrator (or court, where this section applies in court) may not consolidate the claims of more than one person, may not otherwise preside over any form of representative or class proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
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If a court or arbitrator decides that this class action waiver is unenforceable or invalid as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from arbitration and may proceed in a court of competent jurisdiction in King County, Washington, while all other Disputes shall remain subject to Section 22. The remainder of these Terms shall continue in full force and effect.
24. Changes to These Terms
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We may update these Terms periodically. The latest version is always available at wblaundry.com and washboxgo.com, and is presented during new customer account creation.
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Updates apply prospectively only and do not change agreements or services rendered before the effective date of the update.
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Changes to Sections 18, 22, or 23 will not apply to any Dispute of which we had written notice before the change was posted.
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Continued use of our services after an update constitutes acceptance of the updated Terms.
25. Miscellaneous
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Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable and to reflect the original intent of the parties as closely as possible, or, if it cannot be so modified, shall be severed. The remaining provisions shall continue in full force and effect.
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No Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Washbox to be effective, and no waiver shall operate as a waiver of any other or subsequent default or breach.
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Entire Agreement. These Terms, together with our then-current Privacy Policy, pricing posted at wblaundry.com and washboxgo.com, and any service-specific terms presented in-store or during account creation or order placement, constitute the entire agreement between the customer and Washbox with respect to our services, and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written — including the separate Washbox Laundromat and Washbox Go Terms & Conditions previously in effect.
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Assignment. The customer may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment without such consent is void. Washbox may assign these Terms, in whole or in part, in connection with a sale of assets, merger, acquisition, reorganization, or other corporate transaction without notice to the customer.
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Notices. Unless otherwise specified, any notice to Washbox must be sent to contact@wblaundry.com or to Washbox Laundromat LLC, 19901 1st Ave S #406, Normandy Park, WA 98148. Notices to the customer may be sent to the email address, phone number, or address on file, and are deemed given upon transmission.
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Headings. Section headings are for convenience of reference only and do not affect the interpretation or construction of any provision.
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Interpretation. The terms “including†and “include†mean “including without limitation.â€
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Survival. The following sections survive any termination, expiration, or cancellation of these Terms or the customer's relationship with Washbox: 1 (Definitions), 4 (Payment Terms, with respect to amounts owed), 5 (Our Right to Retain Goods), 6 (Uncollected Items), 11 (Damaged Items), 12 (Missing Items), 13 (Refunds & Billing Disputes), 16 (Privacy), 17 (Disclaimer of Warranties), 18 (Limitation of Liability), 19 (Indemnification), 21 (Governing Law), 22 (Binding Arbitration), 23 (Class Action Waiver), 24 (Changes to These Terms), this Section 25, and the Washbox Card provisions of Schedule A.
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No Third-Party Beneficiaries. These Terms are for the sole benefit of the customer and Washbox and do not confer rights or remedies on any other person or entity, except that the Washbox Parties are intended third-party beneficiaries of Sections 17, 18, and 19.
Self-Service Equipment
You operate the machines yourself. Because you select the machine, settings, and cycle, and load and unload your own items, Washbox is not responsible for damage to garments processed in Self-Service Equipment — including shrinking, fading, color bleeding, tearing, or damage caused by overloading, incorrect settings, or items left in pockets. The garment-liability provisions in Part I, Sections 11 and 12 apply to Serviced Orders and do not apply to self-service use. This Schedule does not limit our responsibility for damage caused by our own failure to maintain equipment in reasonably safe working order after we have received notice of a defect.
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Before use, inspect each machine to confirm it is empty and clean. After your cycle, promptly remove all items and check for anything left behind.
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Observe posted load limits. Do not overload machines or force doors or lids.
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Prohibited items. For the safety of all customers and equipment, do not wash or dry: items contaminated with flammable, combustible, or hazardous substances (such as gasoline, solvents, paint, or cooking oils), which pose a fire risk in dryers; items used for or containing dyes intended to color fabric; biohazard or contaminated material (see Part I, Section 10); or any item too large for the machine or likely to damage it. You are responsible for any damage to equipment or other customers' property caused by items you process.
The Kiosk
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The kiosk is used to load value onto your Washbox Card, start machines, and pay for posted services.
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You may load value using cash or a credit/debit card. Cash inserted at the kiosk is credited in full to your Washbox Card; the kiosk does not dispense cash change.
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You are responsible for verifying the amount before confirming any transaction.
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If the kiosk accepts payment but fails to load value or start a machine, report it promptly to contact@wblaundry.com or 206-207-1218. Upon verification, your sole remedy is a credit of the correct amount to your Washbox Card. We are not liable for incidental or consequential damages arising from kiosk errors.
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Receipts are available by text or email where provided, or printed where supported.
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Do not tamper with, damage, or attempt to open or service the kiosk.
The Washbox Card (Stored Value)
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The Washbox Card is a prepaid, stored-value card used to operate self-service washers and dryers and to pay for posted services at the facility. It is not a credit or debit card, is not linked to any bank account, and earns no interest.
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You may load value at the kiosk using cash or a credit/debit card. Reloading is permitted up to any posted maximum balance.
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No expiration. The value on a Washbox Card does not expire and remains valid until redeemed.
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No fees. We do not charge any service, dormancy, inactivity, or maintenance fee against your card balance.
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Small balances redeemable in cash. If your remaining card balance is less than five dollars ($5.00), you may redeem the remaining value in cash on request, consistent with Washington law (RCW 19.240).
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Otherwise not redeemable for cash. Except for the small-balance redemption above, or where otherwise required by law, loaded value is intended for use toward Washbox equipment and services and is not redeemable for cash.
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Lost, stolen, or damaged cards. Treat your Washbox Card like cash. We are not responsible for, and are not required to replace, value on a lost, stolen, or damaged card that is not registered to an account. If you register your card to a Washbox account, we will make reasonable efforts to protect and transfer the remaining balance upon verification of your identity.
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Errors and reversals. Report any loading error within fourteen (14) days so that we can investigate promptly; a later report may be harder to verify, but we will not deny it on timing alone where our records confirm the error. If a card or electronic load is reversed, charged back, or otherwise not funded, the corresponding value was never validly issued and will be removed from your card balance; this is a correction, not a fee. We may suspend a card pending investigation. Loading value you are not authorized to use is fraud and will result in deactivation.
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Ownership. The Washbox Card remains our property. We may deactivate any card used in connection with fraud, abuse, or violation of these Terms.
Drop-Off Wash & Fold
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We will wash, dry, and fold items per your request. Drop-off loads under 10 pounds are rounded up to our 10-pound minimum.
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Standard wash uses warm water; standard drying uses medium heat. We do not honor claims for shrinkage, color fading, or color bleeding under these default settings.
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If “dry clean only†or delicate items are included inadvertently, we are not liable for damage.
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Cleaning cost for weight-priced services. For services priced by weight, “the cleaning cost of that item†as used in Part I, Sections 11 and 12 means the pro-rata share of the order's total charge attributable to that item by weight. The fifty dollar ($50.00) minimum in those sections applies in any event.
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If a machine malfunctions, you must report the issue within seven (7) days of the incident.
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Refunds will be considered upon verification of the malfunction and proof of payment, and where confirmed will be credited to your Washbox Card. On request, we will instead refund to your original payment method or in cash.
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We do not refund costs related to user error, such as improper loading, unauthorized detergent use, or failure to follow posted instructions.
Machine Malfunction Refunds
Unattended Items in Machines
Schedule A
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Items left unattended in machines after a cycle completes may be removed by staff to allow other customers to use the machine.
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We will store these items securely for at least thirty (30) days. If they are not claimed within that period, we will handle them under Part I, Section 6. We are not responsible for loss or damage to items left unattended in machines.
Facility Use & Conduct
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Personal property. We are not responsible for personal property left unattended in the facility, including bags, carts, phones, and personal effects, or for vehicles or their contents in the parking area.
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Assumption of ordinary risks. Laundry facilities involve wet floors, moving carts, and hot surfaces. You use the facility at your own risk, except to the extent of our own negligence.
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Conduct. Smoking, vaping, and the use of alcohol or illegal drugs are not permitted. Loitering, sleeping, and bathing in the facility are not permitted.
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Equipment stays on site. Carts, baskets, and other facility equipment may not be removed from the premises.
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Attended and unattended hours. Staff are not present at all times. When staff are not on site, the facility operates on a self-service basis and no attendant is available to assist with machines, payments, or personal property.
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Right to refuse service. A person who has been asked to leave and returns may be trespassed.
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Lost and found. Property found in the facility, other than items left in machines, is held at the front counter for thirty (30) days and may be claimed on a reasonable description of the item. Unclaimed property is handled under Part I, Section 6.
Operating Hours
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Check wblaundry.com for current hours.
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Doors may lock at a specified closing time. If you leave after that time, you may not re-enter.
Security Cameras
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Surveillance cameras are used for safety and security. Our cameras record video only and do not record audio.
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Footage is retained for approximately thirty (30) days and then overwritten in the ordinary course, except where retained for an investigation or as required by law. Footage is accessed and stored in accordance with applicable laws and regulations. Cameras are not monitored in real time, and we do not guarantee that any incident will be recorded, detected, or prevented.
Children & Pets
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Children must be supervised by an adult at all times. Persons under 16 must be accompanied by an adult.
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Pets (except service animals, as required by law) are not allowed in the laundromat for health and safety reasons. We may ask whether an animal is required because of a disability and what work or task it has been trained to perform; we may not ask for documentation or about the nature of a disability.
Schedule B
How Washbox Go Works
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Washbox Go is a route-based pickup and delivery service. Orders are scheduled through your account, and we coordinate pickups, deliveries, confirmations, and approvals by text and email.
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Washbox Go does not accept walk-in orders. Walk-in and self-service laundry is available at the laundromat under Schedule A.
Order Minimum & Delivery Fee
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Washbox Go orders are subject to a 5-piece minimum. Shirts, dry cleaning, wash-dry-fold, alterations, and bedding all count toward the minimum.
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Orders under 5 pieces are assessed a ten dollar ($10.00) delivery fee in addition to the cost of services performed.
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Pickup and delivery are included at no additional cost for all orders meeting the 5-piece minimum.
Dry Cleaning & Shirt Laundry
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We use a steam-tunnel finishing process for most garments. Steam finishing produces a clean, natural look suitable for ready-to-wear use.
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If you require hand pressing, starched finishes, or sharp creases, Washbox Go is not the appropriate service for those garments.
Wash, Dry & Fold
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Our default Wash, Dry & Fold service uses warm water to wash and medium heat to dry. While we take reasonable care, we cannot guarantee against shrinking, color fading, or color bleeding using this standard process.
Subscription Plans
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What you are agreeing to. Subscription plans are billed monthly in advance and renew automatically each month using the payment method on file, until you cancel. The price, billing frequency, and included bag allowance are disclosed at sign-up before your payment information is taken, and you consent to recurring billing separately from your acceptance of these Terms.
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Cancel any time. You may cancel your subscription at any time through your customer portal. No phone call, email, or retention conversation is required. Cancellation takes effect at the end of the current billing period.
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Refunds and rollover. Subscription charges are non-refundable once a billing period has begun, and no prorated refunds are issued for unused portions of the current period. Unused bags do not roll over to the following month.
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Renewal reminders. We will send a reminder by text or email before each renewal charge, showing the amount and the date it will be charged.
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Price changes. If we change the price of a subscription plan, we will notify you at least thirty (30) days before the change takes effect, and the new price applies only to billing periods beginning after that notice.
Alterations
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We offer straightforward alterations — hems, buttons, zippers, seam repairs, and similar services — handled by our in-house tailor. Alteration turnaround is 5 to 7 business days.
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Alterations at our published Base Pricing go straight to work without further confirmation. The price you see is the price you pay.
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If your garment requires work beyond our standard services or does not qualify for Base Pricing (due to complexity, material, or other factors), we will contact you by text or email before proceeding. No work beyond Base Pricing will begin without your approval.
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Alterations-only orders are subject to a twenty dollar ($20.00) minimum. The minimum is waived when alterations are combined with any dry cleaning or laundry order.
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Washbox is not a full-service tailor shop. We do not perform couture work, wedding gown alterations, suit reconstruction, or intricate custom work.
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Because our alterations are handled remotely, without in-person pinning or fitting, you are responsible for accurately describing the desired alteration in your order. We will use professional judgment based on the description provided. Rework or refunds are not available for outcomes that match the description provided but do not match expectations that were not stated. Once alteration work is completed and delivered, refunds or price adjustments cannot be issued for price concerns.
Pickup & Delivery
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Scheduled pickup confirmation. When a pickup or delivery is scheduled, we send a confirmation notification by text or email (based on your account preferences) at the time our driver collects or delivers the order. This confirmation is the official record of when we took possession of an order at pickup, or completed delivery.
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If a pickup confirmation is not sent, we have not taken possession of the order and cannot be held responsible for its loss, theft, or damage. Responsibility for the order remains with the customer until a pickup confirmation is issued.
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We are not responsible for orders that cannot be located at the time of scheduled pickup. If you do not receive a confirmation at the expected time, please contact us immediately.
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Delivery instructions. You may designate a delivery location or require a hand-off in your account. Where an order is left unattended in accordance with your instructions, our driver will document the delivery, including a photograph where practical.
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We are not responsible for the safety or location of items after delivery if delivered in accordance with your instructions and documented by our delivery records. Delivery to the confirmed address constitutes completion of service, and we are not responsible for theft or loss after confirmed delivery.
Garment Tracking Tags
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To ensure your garments are not lost and are billed accurately, we attach a small permanent tracking tag to each item in an inconspicuous location. This is a standard part of the service and applies to all garments we process. By submitting garments for service, you consent to the attachment of these tags.
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If you have a concern about tag placement on a particular garment, note it in your order instructions and we will do our best to accommodate. We will remove a tag from any garment on request.
Acknowledgment
By opening an account, scheduling a pickup, dropping off an order, or using our facility, you acknowledge that you have read, understood, and agree to these Terms & Conditions, which cover both Washbox Laundromat and Washbox Go and include an arbitration agreement and a class action waiver.